Bornstar – Size Exchange Policy

At Bornstar, we want you to get the perfect fit. While all our pieces are limited and made with premium craftsmanship, we offer size exchanges under the following policy.

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Size Exchange Policy

• We offer size exchanges on all products.
• A processing fee of ₹500 per size exchange is applicable.
• This fee covers pickup from your address, reverse shipping, and processing and handling charges when the pickup is arranged by Bornstar.
• Alternatively, customers may ship the product directly to us at their own expense by arranging their own courier service.

Conditions for Size Exchange

The product must be:

• Unworn, unused, and in its original condition.
• Returned with all original tags intact.
• Accompanied by the original invoice/tax slip.
• The ₹500 exchange fee must be paid in advance for the exchange request to be processed.
• Once the product reaches our warehouse, it will undergo a Quality Check (QC).
• The exchange product will be shipped only after successful QC approval.

If the Customer Ships the Product Directly

If you choose to send the product to us yourself, the following conditions must be met:

• You must arrange and pay for the courier shipment.
• A clear, uninterrupted packing video is mandatory. The video must show the product being packed securely into the parcel.
• A clear photograph of the shipping label affixed to the parcel must be shared with us at the time of dispatch.
• Please share the packing video and shipping label photo with our team when sending the parcel.
• Bornstar will not be responsible for any loss or damage during customer-arranged shipping.

Failure to provide the required packing video and shipping label photograph may result in the exchange request being declined.

Exchange Timeline

• Pickup: Within 3–4 working days after the exchange request is raised, if pickup is arranged by Bornstar.
• Self-shipping: Customers who arrange their own courier must share the required dispatch proof at the time of shipment.
• Quality Check: Conducted once the product reaches our warehouse.
• Re-shipment: The exchange product will be shipped within 3–4 working days after QC approval.

Please note that timelines may vary depending on courier delivery and QC processing.

Damaged / Defective Product Exchange

In case of a damaged or defective product, we offer a product exchange only, subject to verification.

• A clear, uninterrupted unboxing video is mandatory.
• The video must show the courier package and shipping label before opening.
• The video must continue throughout the opening of the package and inspection of the product, without cuts or edits.
• Claims submitted without a proper unboxing video will not be accepted.

No Refund Policy

• No refunds are provided under our standard policy.
• All sales are final.
• Exchanges are strictly subject to the terms and conditions mentioned above.

For any size exchange request, please contact the Bornstar team before dispatching the product to ensure the process is followed correctly.